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PG&E’s goal, dependent on weather and other factors, is to send customer alerts through automated calls, texts and emails two days ahead, again one day ahead, and again just prior to shutting off power.īesides updating their contact information to prepare for Public Safety Power Shutoffs, PG&E encourages customers to do the following: The Public Safety Power Shutoff program is one of many safety measures that PG&E has in place as part of its Community Wildfire Safety Program to reduce wildfire threats and strengthen communities for the future.Įxtreme weather threats can change quickly. “If you haven’t shared your updated contact information, please do so right away as it will keep us all better prepared to stay emergency-ready and to keep our families and friends safe.” Sign up at “We want to thank those customers who have taken action to ensure that we have your current contact information,” said Laurie Giammona, PG&E’s Chief Customer Officer and a Senior Vice President.
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In addition to notifying customers directly, PG&E also will provide outage updates and information through channels such as social media, local news, radio and And if your home or business is served by PG&E but you are not the account holder, you can still get alerts for your zip code. This is especially critical for medical baseline customers. It is important that all customer information is up to date so PG&E can share important wildfire safety alerts. This week, a second-notice postcard will go to about 57,000 customers who have missing or incomplete contact information associated with their PG&E account.
#Pg&e secure email energy statement update
In March, PG&E sent postcards to more than 200,000 customers encouraging them to update their mobile number, email and other key information so the company can contact them in advance should it become necessary to temporarily turn off power for safety this fire season. Customers are encouraged to list multiple methods for contact including home phone numbers, mobile phone numbers, and email addresses. PG&E strongly encourages everyone to do so by visiting or by calling the PG&E contact center at 1-86. So, if you have a new cell phone number, a new preferred email address or just haven’t checked with us to make sure we have the correct and current information, contact us now. That’s why it is crucially important that PG&E has your updated contact information.
Thank you for your dedication and support.SAN FRANCISCO-( BUSINESS WIRE)-If you’re a Pacific Gas and Electric Company (PG&E) customer who lives or works in a high fire-threat area from the Sierra Nevada to the coast, we will contact you multiple times before we initiate a Public Safety Power Shutoff due to hot temperatures, high winds and dry vegetation that foretell elevated wildfire conditions.
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To support this effort, the Company has selected EthicsPoint to provide you with simple, risk-free ways to anonymously and confidentially report activities that may involveĬriminal conduct or violations of the CMS Energy Code of Conduct & Statement of Ethics. Of employment and to raise questions about compliance and report suspected violations to the Chief Compliance Officer. All employees are required to follow the Code, applicable laws, rules and regulations and all corporate policies as a condition On our ability to conduct business ethically. We meet these responsibilities through ethical behavior, sound business practices and lawful activities.
The Company takes seriously its responsibility and the responsibility of all employees to conduct business in compliance with applicable legal requirements, rules and regulationsĪnd to be good corporate citizens. CMS Energy’s Ethics & Compliance Helpline